Payment

All prices and amounts on this site are in Australian Dollars (AUD). If a User submits a request on the Site to purchase printing products, design services, direct mail services or other services, the User agrees that all charges and taxes will be paid by the User by one of our approved payment methods. We require all charges to be paid in full before the order will be sent to production.

Return Policy

We strive to provide our clients with 100% satisfaction on all orders. If you are not completely happy with the service that you have received please contact our customer service department. Our representative will document your complaint and create a ticket for your reference. Space Print offers:

  • 100% Refund or Reprint for any defective print orders.
  • 100% Reprint of any orders that are lost in transit.

Determination of defection is at discretion of management. Typically, clients will be requested to submit digital photos documenting the product defect or will be asked to send the defective products to customer service. Once defect has been confirmed the client will be reimbursed for shipping costs.

Proofs

Once you have provided your artwork we will create a proof for you to approve. No jobs will be sent to press without approval unless waived. We will email you a proof within 8 hours of receiving your artwork if received within trading hours. If received outside of trading hours a proof will be sent within 8 hours of next open day. Space Print is not liable for delays caused by customer’s non-approval of the proof.

An electronic proof will not be an entirely accurate colour reproduction of your final printed product but is the final opportunity to check the layout, crops and text. Electronic proofs do not show overprint or transparency issues. They also do not show colour change from RGB to CMYK.

The proof must be treated as independent from the original submitted file and thoroughly reviewed  prior to approval. It should be checked against the original file that was submitted for possible errors. The customer is responsible for all that is included in the final approved proof.

Colour Accuracy

Space Print will reproduce colour from submitted print ready files as closely as possible, but cannot exactly match colour and density. Due to the inherent limitations with the offset printing process, the accuracy of colour reproduction is not guaranteed. We will try our best to match the gradient density of each colour, but we accept no responsibility for colour variations between the submitted files and the final printed piece.

Artwork Files

Our prepress department will check submitted files before printing, but the customer is 100% responsible for the accuracy of your print ready artwork files. By submitting the artwork to Space Print you are certifying that you have the right to use the image(s) in your artwork files. Artwork submissions should adhere to our Artwork Guidelines.

Designed By Space Print

Once design work has been requested the customer will be contacted by one of our Designers or Account Managers to discuss the project within 8 hours. For new customers, a 30% deposit is payable before any design work will be commenced. All artwork and branding designed by Space Print remains the property of Space Print until full payment has been received. Once full payment has been made Space Print will email completed Hi Resolution files to the customer.

Printing Turnaround Times

Printing turnaround time begins once proof has been approved and we have received full payment or proof of full payment from the bank such as a remittance advice.

For orders and files submitted after 3:00pm AEST and proofs approved after 4:30pm AEST, printing turnaround time begins the next business day. There is no production or shipping on Saturdays, Sundays and Public Holidays. Due to this, these days are not considered when calculating printing turnaround times. While Printing turnaround includes printing, cutting and binding, it does not include design and shipping transit times. If additional printing options are required such as Spot UV, Embossing, Die Cutting and other finishing options, this may increase the turnaround time.

Shipping

All orders are shipped by express courier to one address within Australia. Shipping transit times can vary depending on location, and Space Print assumes no responsibility caused by shipping carriers, including any damages resulting from the failure to receive a job on time.

Once the order has been passed to the courier, Space Print will provide the customer with the consignment details so they can track their package. Space Print’s liability is limited to preparing your printing order and passing it on to the courier for shipping. Space Print is not liable for any damages which occur during shipping.

Miscellaneous

All complaints must be registered within 24 hours or receiving your order. If we determine that your job contains manufacturing errors or defects we will reprint your job at no charge.

All materials we create in producing your printed product are the property of Space Print. Although these materials will NOT be sold or given to any other party, we reserve the right to distribute free samples of your printed product.

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