Terms & Conditions

Payment

All prices and amounts on this site are in Australian Dollars (AUD). If a User submits a request on the Site to purchase printing products, design services, or other services, the User agrees that all charges and taxes will be paid by the User by one of our approved payment methods.

We require all charges to be paid in full before the order will be sent to production.

Satisfaction Guarantee

Space Print guarantees the quality of every print job. If your order arrives with a production defect, we won’t just fix it – we’ll make it worth your while.

What is covered

  • Production and print quality defects including colour errors, cutting errors, finishing defects, and material defects
  • Orders that are lost in transit (100% reprint)

What is not covered

  • Artwork errors present in the customer-approved proof, such as typos, incorrect details, low-resolution images, or design choices

How it works

If your order has a verified production defect, you choose one of two options:

  • Option A – Full Refund: We refund the full value of your order.
  • Option B – Triple Value: We reprint your order free of charge and issue 2x your order value as printing credit for future orders – giving you 3x the total value of your original order.

Conditions

  • Report the issue within 7 days of receiving your order with photos of the defect
  • Printing credit is valid for 24 months from the date of issue
  • Printing credit cannot be combined with other promotional offers or converted to cash
  • One claim per order
  • Space Print reserves the right to verify the defect before processing

Proofs

Once you have provided your artwork we will create a proof for you to approve. We will email you a proof within 4 hours of receiving your artwork if received within trading hours. If received outside of trading hours a proof will be sent within 4 hours of next open day. Space Print is not liable for delays caused by customer’s non-approval of the proof.

An electronic proof will not be an entirely accurate colour reproduction of your final printed product but is the final opportunity to check the layout, crops and text. Electronic proofs do not show overprint or transparency issues.

The proof must be treated as independent from the original submitted file and thoroughly reviewed prior to approval. It should be checked against the original file that was submitted for possible errors. The customer is responsible for all that is included in the final approved proof.

Colour Accuracy

Space Print will reproduce colour from submitted print ready files as closely as possible, but cannot exactly match colour and density.

Due to the inherent limitations with the offset printing process, the accuracy of colour reproduction is not guaranteed.

We will try our best to match the gradient density of each colour, but we accept no responsibility for colour variations between the submitted files and the final printed piece.

Artwork Files

Our prepress department will check submitted files before printing, but the customer is 100% responsible for the accuracy of your print ready artwork files. By submitting the artwork to Space Print you are certifying that you have the right to use the image(s) in your artwork files. Artwork submissions should adhere to our Artwork Guidelines.

Designed By Space Print

Once design work has been requested the customer will be contacted by one of our Designers or Account Managers to discuss the project within 8 hours. For new customers, a 50% deposit is payable before any design work will be commenced.

All artwork and branding designed by Space Print remains the property of Space Print until full payment has been received. Once full payment has been made Space Print will email completed Hi Resolution files to the customer.

Printing Turnaround Times

Printing turnaround time begins once proof has been approved and we have received full payment or proof of full payment from the bank such as a remittance advice.

For orders finalised after 10:30am AEST, printing turnaround time begins the next business day. There is no production or shipping on Saturdays, Sundays and Public Holidays.

Due to this, these days are not considered when calculating printing turnaround times. While Printing turnaround includes printing, cutting and binding, it does not include design if requested.

If additional printing options are required such as round corners, Die Cutting and other finishing options, this may increase the turnaround time.

Shipping

All orders are shipped by express courier to one address within Australia. Shipping transit times can vary depending on location, and Space Print assumes no responsibility caused by shipping carriers, including any damages resulting from the failure to receive a job on time.

Once the order has been passed to the courier, Space Print will provide the customer with the consignment details so they can track their package. Space Print’s liability is limited to preparing your printing order and passing it on to the courier for shipping. Space Print is not liable for any damages which occur during shipping.

Miscellaneous

All complaints must be registered within 7 days of receiving your order. If we determine that your order contains manufacturing errors or defects, our Satisfaction Guarantee applies.

All materials we create in producing your printed product are the property of Space Print. Although these materials will NOT be sold or given to any other party, we reserve the right to distribute free samples of your printed product.